Category

Food for thought

Changes in OSS/BSS faced by Telecommunication companies

By | Food for thought | No Comments

SQDM share Tom Nolle’s column on the changes that Telecom companies face in regards to their OSS/BSS strategies.

New telecom industry trends are driving OSS/BSS (Operations Support Systems / Business Support Systems) systems, which are as critical as network hardware technology trends. Network operators state that top telecom industry trends in OSS/BSS systems and architecture are being driven by service layer architecture and changing the need to manage customer experiences rather than subscription services.
Read More

Change management in IT services

By | Food for thought | No Comments

Change Management, as executed by SQDM, makes part of a service transition process that composes the overall service model of IT Service Management. Its main objective is to minimize operational risk, guaranteeing service continuity and availability upon execution of any type of change made to applications and/or infrastructure. Read More