Heads up for Microsoft’s upcoming offering of combined, cloud-based CRM and ERP systems.
The giant from Redmond is about to allow companies to choose purpose-built apps for a range of business management processes, including financials, sales, operations, marketing and customer service. The initiative will also allow to only pay for services required -apps provide built-in insights, predictive intelligence and workflow automation. Cortana Intelligence and BI, embedded in the apps, offer predictive next steps and advice to help employees make better decisions -sales reps may predict which products and services best suit customers.
With the purchase of LinkedIn, which features so many professional contacts and so much information about current and past job history, interests and education, Microsoft can significantly enlarge the data made available through their Dynamics CRM platform -an ability which will be very hard to match by rival vendors. Read more at TechTarget
For more than ten years, SQDM -Software Quality Driven Management- has provided companies with professional consulting services on CRM initiatives. SQDM is an official business partner of leading CRM providers, including Microsoft, Salesforce and Oracle.
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Established in 2005, SQDM -Software Quality Driven Management- serves a variety of industries including financial services, insurance, telecommunications, energy, logistics and technology. As official business partner of AuraPortal BPM, Microsoft, Oracle, Salesforce CRM and Tibco, SQDM provides top-tier consultancy services in BPM, SOA and CRM solutions.
Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.